Customer Success and Support Tools

There are so many tools that customer support and success teams use it’s impossible to keep track of them all. You may know the heavy hitters, Zendesk, JIRA, Salesforce but what about Crystal Knows or Intercom.
What is the product, what can you do with it and do you even need to use it? Or there might be something that would solve a problem you’ve been trying to fix for years, how do you find it?

This is the guide from the Boston CSxCS community of what they’re using, how they’re using it and what problem it solves.
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July event announced!

We’ve just announced our next Customer Success and Customer Support Boston event!
It’s going down on July 12th over at DataDog right in downtown Boston. The event is open on Meetup here¬†and we’ll be posting it on Eventbrite shortly. Pick your preference for RSVPing!

Our group has been growing rapidly so make sure that you reply quickly if you know that you’ll be able to join!