There are so many tools that customer support and success teams use it’s impossible to keep track of them all. You may know the heavy hitters, Zendesk, JIRA, Salesforce but what about Crystal Knows or Intercom.
What is the product, what can you do with it and do you even need to use it? Or there might be something that would solve a problem you’ve been trying to fix for years, how do you find it?
This is the guide from the Boston CSxCS community of what they’re using, how they’re using it and what problem it solves.
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