There are so many tools that customer support and success teams use it’s impossible to keep track of them all. You may know the heavy hitters, Zendesk, JIRA, Salesforce but what about Crystal Knows or Intercom.
What is the product, what can you do with it and do you even need to use it? Or there might be something that would solve a problem you’ve been trying to fix for years, how do you find it?
This is the guide from the Boston CSxCS community of what they’re using, how they’re using it and what problem it solves.
Continue reading “Customer Success and Support Tools”
We’ve had a lot of people asking for lists of tools from our panelists. Here are the ones that they’ve provided us with. We’ll be adding an open discussion on the Customer Success x Customer Support Slack shortly! Continue reading “Tools from the July Customer Success x Customer Support Event”
We’ve just announced our next Customer Success and Customer Support Boston event!
It’s going down on July 12th over at DataDog right in downtown Boston. The event is open on Meetup here and we’ll be posting it on Eventbrite shortly. Pick your preference for RSVPing!
Our group has been growing rapidly so make sure that you reply quickly if you know that you’ll be able to join!