Customer Success and Support Tools

There are so many tools that customer support and success teams use it’s impossible to keep track of them all. You may know the heavy hitters, Zendesk, JIRA, Salesforce but what about Crystal Knows or Intercom.
What is the product, what can you do with it and do you even need to use it? Or there might be something that would solve a problem you’ve been trying to fix for years, how do you find it?

This is the guide from the Boston CSxCS community of what they’re using, how they’re using it and what problem it solves.
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July 1st Customer Success and Customer Support Jobs Roundup

Here’s a roundup of Customer Support and Customer Success jobs from this week.

 CompanyPositionListing
 MassMutual Financial Group Client Services Representative http://massmutual.jobs/boston-ma/csr-rs-boston-ma-1/7F12AC06A9244582AB141B5463E9BA7F/job
 FormLabsCustomer Carehttp://formlabs.com/company/careers/?gh_jid=65666
 DatadogCustomer Successhttps://www.datadoghq.com/careers/detail/?gh_jid=236367
 IntralinksCustomer Success Renewals Manager https://people.gild.com/jobs/57323725687d057731001358
 VeracodeCustomer Success Manager http://www.veracode.com/about/careers#
 Black Duck SoftwareCustomer Success Manager https://www.blackducksoftware.com/about/careers/openings/customer-success-manager
 Magnitude SoftwareCustomer Success Manager https://jobs.lever.co/magnitudesoftware/90b06253-a594-4757-a7c7-417a8447394a
 Magnitude SoftwareSenior Software Support Engineer https://jobs.lever.co/magnitudesoftware/90b06253-a594-4757-a7c7-417a8447394a
Evergage Customer Success Managerhttp://www.evergage.com/careers/#op-115133-customer-success-manager
 Evergage Customer Success Director http://www.evergage.com/careers/#op-112765-customer-success-director

See anything missing? Let us know!