Customer Success and Support Tools

There are so many tools that customer support and success teams use it’s impossible to keep track of them all. You may know the heavy hitters, Zendesk, JIRA, Salesforce but what about Crystal Knows or Intercom.
What is the product, what can you do with it and do you even need to use it? Or there might be something that would solve a problem you’ve been trying to fix for years, how do you find it?

This is the guide from the Boston CSxCS community of what they’re using, how they’re using it and what problem it solves.
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July 1st Customer Success and Customer Support Jobs Roundup

Here’s a roundup of Customer Support and Customer Success jobs from this week.

 Company Position Listing
 MassMutual Financial Group  Client Services Representative  http://massmutual.jobs/boston-ma/csr-rs-boston-ma-1/7F12AC06A9244582AB141B5463E9BA7F/job
 FormLabs Customer Care http://formlabs.com/company/careers/?gh_jid=65666
 Datadog Customer Success https://www.datadoghq.com/careers/detail/?gh_jid=236367
 Intralinks Customer Success Renewals Manager  https://people.gild.com/jobs/57323725687d057731001358
 Veracode Customer Success Manager  http://www.veracode.com/about/careers#
 Black Duck Software Customer Success Manager  https://www.blackducksoftware.com/about/careers/openings/customer-success-manager
 Magnitude Software Customer Success Manager  https://jobs.lever.co/magnitudesoftware/90b06253-a594-4757-a7c7-417a8447394a
 Magnitude Software Senior Software Support Engineer  https://jobs.lever.co/magnitudesoftware/90b06253-a594-4757-a7c7-417a8447394a
Evergage  Customer Success Manager http://www.evergage.com/careers/#op-115133-customer-success-manager
 Evergage  Customer Success Director  http://www.evergage.com/careers/#op-112765-customer-success-director

See anything missing? Let us know!